Wowza TV Return Policy
Effective Date: November 6, 2025
At Wowza TV, we strive to provide exceptional service and high-quality products to our valued customers. We understand that there may be instances where you need to return a product or request a refund for a service. This Return Policy outlines the conditions and processes for returns and refunds to ensure a smooth experience for our customers.
1. Return Window
Customers have a period of 7 days from the date of purchase to initiate a return or request a refund for services rendered. To be eligible for a return or refund, customers must adhere to the conditions outlined in this policy.
2. Eligibility for Returns and Refunds
- Products: All physical products purchased from Wowza TV must be returned in their original packaging and condition. If the product is not returned in its original packaging, a 10% service fee will apply.
- Services: For services rendered, customers are eligible for a refund if a request is made within 7 days of the service delivery date. Please note that a 25% cancellation fee will be deducted from the total amount paid for the service.
3. Return Process
To initiate a return or refund request, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at [customer service email] or call us at [customer service phone number] within the 7-day return window. Please provide your order number and a brief description of the reason for the return or refund request.
- Receive Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization (RA) number. This number must be included with your returned product to ensure proper processing.
- Prepare the Return: Pack the product securely in its original packaging. Include all accessories, manuals, and any promotional items that came with the product. Clearly write the RA number on the package.
- Ship the Product: Return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
- Refund Processing: Once we receive and inspect the returned product, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.
4. Exceptions
Certain items are non-returnable, including but not limited to:
- Digital products or downloads once the purchase has been completed.
- Services that have been fully rendered and utilized beyond the 7-day return window.
5. Contact Information
For any questions or concerns regarding our return policy, please contact us at:
- Email: [customer service email]
- Phone: [customer service phone number]
We appreciate your understanding and cooperation. At Wowza TV, we are committed to ensuring your satisfaction and will do our best to address any issues promptly and fairly. Thank you for choosing Wowza TV!